Refund & Cancellation Policy

Last updated: August 22, 2026

Eduqo Premium is a recurring subscription sold inside the Eduqo Android app and billed by Google Play. Google Play is the merchant of record for every purchase, so cancellations and refunds are processed through your Google account.

1. Plans and billing

  • Monthly plan: ₹49, charged every month.
  • Yearly plan: ₹449, charged every 12 months.
  • Prices are in Indian Rupees and inclusive of applicable taxes.
  • There is no free trial. Your subscription renews automatically until cancelled.

2. Cancelling your subscription

You can cancel at any time from the Google Play subscription centre (Play Store → profile → Payments & subscriptions → Subscriptions → Eduqo), or by tapping Manage Subscription on the Eduqo Premium screen.

Cancelling stops future charges. Premium features stay active until the end of the period you already paid for; cancellation itself does not create a refund.

3. Refunds

  • Within 48 hours of purchase: you can request a refund directly from Google Play order history; these are usually approved automatically.
  • After 48 hours: write to us at support@eduqoacademy.com with your Google Play order ID. We review every request and, where it is justified (accidental purchase, duplicate charge, a fault on our side that we could not fix), we ask Google to issue the refund.
  • Refund requests are answered within 3 business days.
  • Approved refunds are returned by Google to the original payment method, typically in 5–10 business days.

4. What is not refunded

  • Periods you have already used, when the service worked as described.
  • Renewals you forgot to cancel more than 48 hours after the charge, unless the service was unusable.
  • Accounts suspended for abuse or attempted fraud.

5. Failed renewals and service changes

If a renewal payment fails, Google gives a grace period; if it is not resolved, the account simply returns to the free plan. Nothing you created — notes, progress, bookmarks or streaks — is deleted. If we ever discontinue Premium, we will stop new charges and honour the remaining paid period.

6. Contact

Questions about a charge? Email support@eduqoacademy.com. See also our Terms of Service and Privacy Policy.